Product Support Representative
$47,840–$52,000 year
On-siteVernon Hills, Illinois, United States
Vernon Hills, Illinois, United StatesOn-siteFull Time$47,840–$52,000 yearManufacturing ServicesLarge
Full TimeLargeManufacturing Services
Job Summary
Communicate with customers via telephone, email, chat, or social media to determine needs, answer product questions, and resolve issues using documentation and training. Obtain and examine relevant information to assess problem validity, then collaborate with other departments on investigation and documentation of reported concerns. Record all customer interactions, inquiries, complaints, and actions taken. Requires 3+ years of customer service experience and flexible scheduling availability to accommodate operational hours from 7am to 6pm.
Required Qualifications
- 3+ years' experience in customer service, preferably in a call center environment
- Outstanding listening and communication skills
- Must possess a strong customer focus
- Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope
- Technical adaptability; should have the ability to learn new software, systems, etc. easily
- Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues
- Flexible scheduling availability
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