Product Support Representative
On-sitePerth, Western Australia, Australia
Job Summary
Provide technical and product support to mining customers across Western Australia, resolving complex service issues and managing the engine life database. Respond to urgent customer requirements, liaise with key stakeholders including engineers and internal specialists, and support escalations by coordinating information and documenting outcomes. Develop strong relationships with valued customers while serving as a technical support resource for diagnostic guidance on complex repair events. Interpret technical information to prioritize issues and provide practical recommendations. Monday to Friday, 38 hours per week, with moderate travel to Pilbara and Perth CBD.
Required Qualifications
- Excellent communication skills
- Customer centric approach to business
- Able to develop strong, value-based relationships with internal and external stakeholders
- Serve as a technical support resource, providing diagnostic support on complex repair events
- Ability to interpret technical information, prioritise issues and provide practical guidance to customers and internal teams
- Manage the engine life database
- Respond to urgent customer requirements, including complex technical, product and service support issues
- Liaise with key stakeholders, including customers, engineers, service teams and internal product specialists, to support timely issue resolution
- Develop strong relationships with our valued customers
- Support escalations by coordinating information, documenting outcomes and providing clear technical recommendations
- Uphold our Cummins values and adhere to all company policies and procedures
- Monday to Friday – 38 hours per week (office based)
- Moderate travel to Pilbara and Perth CBD
Desired Qualifications
- Mechanical training is desirable but not essential
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