Product Support Receptionist
On-site · Manila, Metro Manila, Philippines
Job Summary
Onsite Product Support Receptionist at RingCentral in Manila, handling inbound calls from customers, gathering details of concerns, documenting and relaying messages to clients, and collaborating with the Team Manager and other Specialists to support clients. The role is part of Project Maverick, runs for six months, and requires full onsite work from Tuesday to Saturday with a night shift starting at 7PM Manila time. The position involves engaging with US-based customers and contributing to the AI-powered AIR receptionist initiative within RingCentral’s AI portfolio. Demonstrates customer engagement, documentation, and cross-team collaboration skills to improve product support for AIR, AVA, and ACE.
Required Qualifications
- Excellent verbal communication skills
- Good client/customer engagement skills
- Experience interacting with US based customers
- Pleasing personality
- Willing to report onsite
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