Product Support Operations, Team Lead
On-site · Bengaluru, Karnataka, India
Bengaluru, Karnataka, IndiaOn-siteFull TimeMid LevelNot SpecifiedFintechEnterprise
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Enterprise
Industry
Fintech
Job Summary
As a Product Support Operations Team Lead, you will guide and manage a team of Operations Associates, focusing on resolving user issues and enhancing user experiences. Responsibilities include overseeing team performance, identifying process improvements, managing scheduling, and ensuring team members possess the necessary skills. You will set clear goals, foster a culture of continuous improvement, support recruitment, and provide mentorship and feedback to the team.
Required Qualifications
- Experience coaching/leading Customer Service teams and managing performance
- Experience mentoring others and are able to constructively provide feedback to others
- Experience in delivering weekly and monthly business metrics and reporting
- Proven ability to be a subject matter expert in Customer Service
- Ability to work cross functionally to deliver best results and promote partnership
- Excellent written and verbal communication skills
- Exemplary planning and time management skills
Desired Qualifications
- Experience in new process launch and continuous improvement
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