Product Support Manager (PSM)
On-siteHong Kong, Hong Kong
Job Summary
Act as the single point of contact for the airline on all commercial, technical, and project management issues, including formal correspondence. Manage and supervise key personnel of the partner company on-site while overseeing equipment defects within the maintenance facility. Organize and lead daily maintenance meetings to address action items, conduct on-site equipment audits, and identify or resolve new issues. Serve as the main focal point for Entry Into Service support and gap analysis management, maintaining continuous contact with home base engineering. Monitor service level performance and reliability metrics, holding full authority and responsibility for the overall delivery of services.
Required Qualifications
- Degree in Engineering
- Around 5 years as Contract Manager, Product Support Manager, or similar roles
- Thorough knowledge of the equipment from its initial design stage
- Unconditionally authorized to act on behalf of the partner company and commit it to future actions
Desired Qualifications
- Desirable experience in aerospace
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