Product Support Manager
$115,000–$155,000 year
On-siteFife, Washington, United States
EXPIREDFife, Washington, United StatesOn-siteFull Time$115,000–$155,000 yearSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Manage parts and service sales operations at Pape Machinery branches in Tacoma and Montesano by directing work in process, establishing goals, and forecasting inventory levels. Monitor expenses, maintain staff levels, coach team members, and uphold customer relations to deliver exceptional service. This multi-faceted leadership role requires managing capital retail goods operations, including goal setting, budgeting, and marketing. Candidates must possess strong communication skills, a driver's license, and experience in personnel management. The position offers competitive compensation ranging from $115,000 to $155,000 annually, comprehensive benefits including 401(k) matching and extensive vacation plans, and opportunities for advancement within this family-owned, fourth-generation company.
Required Qualifications
- Prior successful management experience in a capital retail goods operation
- Prior experience in goal setting
- Prior experience in budgeting
- Prior experience in personnel management
- Demonstrable successful marketing and sales experience
- Computer skills, including Microsoft Office suite
- Leadership skills and mindset
- Excellent communication and customer relations skills
- Driver's license with a good driving record
- Must be a great leader
- Must be results-driven
- Must have the desire to create a great experience for our members and customers
- Must be able to effectively lead and coach others
- Must be able to maintain staff levels
- Must be able to maintain customer relations
- Must be available for weekend shifts
- Must be able to lift 50 lbs
- Must pass a pre-employment drug test
Desired Qualifications
- Prior experience in forecasting sales and required inventory levels
- Prior experience in monitoring expenses
- Prior experience in establishing and communicating goals
- Prior experience in managing appropriate levels of work in process
- Prior experience in parts and service sales operations
- Prior experience in capital equipment dealer operations
- Prior experience in the West region
- Prior experience with Pape' Machinery
- Prior experience with Pape' Group
- Prior experience with Pape' Construction & Forestry Division
- Prior experience with Tacoma, WA location
- Prior experience with Montesano, WA location
- Prior experience with 160 locations
- Prior experience with 4000 members
- Prior experience with 85 plus years of experience
- Prior experience with family-owned company
- Prior experience with fourth-generation company
- Prior experience with stability
- Prior experience with honesty
- Prior experience with integrity
- Prior experience with open-door policy
- Prior experience with voice being heard
- Prior experience with opinions mattering
- Prior experience with training programs
- Prior experience with mentoring
- Prior experience with continued learning
- Prior experience with growth skills
- Prior experience with robust training programs
- Prior experience with continuous support
- Prior experience with tools to succeed
- Prior experience with competitive compensation
- Prior experience with exceptional benefits
- Prior experience with strong work-life balance
- Prior experience with support for family
- Prior experience with 401(k) & Roth 401(k) Retirement Plans
- Prior experience with Company Match
- Prior experience with Medical Insurance
- Prior experience with Dental Insurance
- Prior experience with Vision Insurance
- Prior experience with Prescription Insurance
- Prior experience with Flexible Spending Accounts
- Prior experience with Life Insurance
- Prior experience with Short- and Long-Term Disability Insurance
- Prior experience with Employee Assistance Program
- Prior experience with Online and Instructor-Led Training
- Prior experience with Tuition Reimbursement
- Prior experience with Progressive Vacation Plans
- Prior experience with Sick Leave
- Prior experience with Paid Holidays
- Prior experience with 80 hours of vacation
- Prior experience with proration for new hires
- Prior experience with 1 hour of sick leave for every 40 hours worked
- Prior experience with 7 paid holidays each year
- Prior experience with seniority tiers
- Prior experience with promotion from within
- Prior experience with dynamic organization
- Prior experience with growth-oriented organization
- Prior experience with focus on promoting
- Prior experience with largest equipment inventory in the West
- Prior experience with unparalleled parts inventory
- Prior experience with capital equipment dealer in the region
- Prior experience with leading a team
- Prior experience with driving results
- Prior experience with striving to be the best
- Prior experience with winning
- Prior experience with being highly motivated
- Prior experience with being experienced
- Prior experience with making a difference
- Prior experience with growing your career
- Prior experience with joining the Pape' Team
- Prior experience with Pape' Machinery, the premier capital equipment dealer in the West
- Prior experience with Tacoma, WA & Montesano, WA
- Prior experience with Construction & Forestry Division
- Prior experience with Pape' Group
- Prior experience with drug-free workplace
- Prior experience with pre-employment drug test
- Prior experience with successful management experience
- Prior experience in a capital retail goods operation
- Prior experience in goal setting
- Prior experience in budgeting
- Prior experience in personnel management
- Prior experience in marketing and sales
- Prior experience in successful marketing and sales
- Prior experience in Computer skills
- Prior experience in Microsoft Office suite
- Prior experience in Leadership skills
- Prior experience in Leadership mindset
- Prior experience in communication skills
- Prior experience in customer relations skills
- Prior experience in Driver's license
- Prior experience in good driving record
- Prior experience in great leader
- Prior experience in results-driven
- Prior experience in desire to create a great experience
- Prior experience in members and customers
- Prior experience in parts and service sales operations
- Prior experience in forecasting sales
- Prior experience in required inventory levels
- Prior experience in monitoring expenses
- Prior experience in maintaining staff levels
- Prior experience in coaching members
- Prior experience in maintaining customer relations
- Prior experience in providing exceptional customer service
- Prior experience in being the leading capital equipment dealer
- Prior experience in the region
- Prior experience in multi-faceted leadership role
- Prior experience in directing and overseeing
- Prior experience in parts and service sales operations
- Prior experience in Pape Machinery branches
- Prior experience in Tacoma and Montesano
- Prior experience in managing appropriate levels of work in process
- Prior experience in establishing and communicating goals
- Prior experience in forecast sales and required inventory levels
- Prior experience in monitor expenses
- Prior experience in maintain staff levels
- Prior experience in coach members
- Prior experience in maintain customer relations
- Prior experience in provide exceptional customer service
- Prior experience in customers
- Prior experience in leading capital equipment dealer
- Prior experience in region
- Prior experience in great leader
- Prior experience in results-driven
- Prior experience in desire to create a great experience
- Prior experience in members and customers
- Prior experience in parts and service sales operations
- Prior experience in forecasting sales and required inventory levels
- Prior experience in monitoring expenses
- Prior experience in maintaining staff levels
- Prior experience in coaching members
- Prior experience in maintaining customer relations
- Prior experience in providing exceptional customer service
- Prior experience in being the leading capital equipment dealer
- Prior experience in the region
- Prior experience in multi-faceted leadership role
- Prior experience in directing and overseeing
- Prior experience in parts and service sales operations
- Prior experience in Pape Machinery branches
- Prior experience in Tacoma and Montesano
- Prior experience in managing appropriate levels of work in process
- Prior experience in establishing and communicating goals
- Prior experience in forecast sales and required inventory levels
- Prior experience in monitor expenses
- Prior experience in maintain staff levels
- Prior experience in coach members
- Prior experience in maintain customer relations
- Prior experience in provide exceptional customer service
- Prior experience in customers
- Prior experience in leading capital equipment dealer
- Prior experience in region
- Prior experience in great leader
- Prior experience in results-driven
- Prior experience in desire to create a great experience
- Prior experience in members and customers
- Prior experience in parts and service sales operations
- Prior experience in forecasting sales and required inventory levels
- Prior experience in monitoring expenses
- Prior experience in maintaining staff levels
- Prior experience in coaching members
- Prior experience in maintaining customer relations
- Prior experience in providing exceptional customer service
- Prior experience in being the leading capital equipment dealer
- Prior experience in the region
- Prior experience in multi-faceted leadership role
- Prior experience in directing and overseeing
- Prior experience in parts and service sales operations
- Prior experience in Pape Machinery branches
- Prior experience in Tacoma and Montesano
- Prior experience in managing appropriate levels of work in process
- Prior experience in establishing and communicating goals
- Prior experience in forecast sales and required inventory levels
- Prior experience in monitor expenses
- Prior experience in maintain staff levels
- Prior experience in coach members
- Prior experience in maintain customer relations
- Prior experience in provide exceptional customer service
- Prior experience in customers
- Prior experience in leading capital equipment dealer
- Prior experience in region
- Prior experience in great leader
- Prior experience in results-driven
- Prior experience in desire to create a great experience
- Prior experience in members and customers
- Prior experience in parts and service sales operations
- Prior experience in forecasting sales and required inventory levels
- Prior experience in monitoring expenses
- Prior experience in maintaining staff levels
- Prior experience in coaching members
- Prior experience in maintaining customer relations
- Prior experience in providing exceptional customer service
- Prior experience in being the leading capital equipment dealer
- Prior experience in the region
- Prior experience in multi-faceted leadership role
- Prior experience in directing and overseeing
- Prior experience in parts and service sales operations
- Prior experience in Pape Machinery branches
- Prior experience in Tacoma and Montesano
- Prior experience in managing appropriate levels of work in process
- Prior experience in establishing and communicating goals
- Prior experience in forecast sales and required inventory levels
- Prior experience in monitor expenses
- Prior experience in maintain staff levels
- Prior experience in coach members
- Prior experience in maintain customer relations
- Prior experience in provide exceptional customer service
- Prior experience in customers
- Prior experience in leading capital equipment dealer
- Prior experience in region
- Prior experience in great leader
- Prior experience in results-driven
- Prior experience in desire to create a great experience
- Prior experience in members and customers
- Prior experience in parts and service sales operations
- Prior experience in forecasting sales and required inventory levels
- Prior experience in monitoring expenses
- Prior experience in maintaining staff levels
- Prior experience in coaching members
- Prior experience in maintaining customer relations
- Prior experience in providing exceptional customer service
- Prior experience in being the leading capital equipment dealer
- Prior experience in the region
- Prior experience in multi-faceted leadership role
- Prior experience in directing and overseeing
- Prior experience in parts and service sales operations
- Prior experience in Pape Machinery branches
- Prior experience in Tacoma and Montesano
- Prior experience in managing appropriate levels of work in process
- Prior experience in establishing and communicating goals
- Prior experience in forecast sales and required inventory levels
- Prior experience in monitor expenses
- Prior experience in maintain staff levels
- Prior experience in coach members
- Prior experience in maintain customer relations
- Prior experience in provide exceptional customer service
- Prior experience in customers
- Prior experience in leading capital equipment dealer
- Prior experience in region
- Prior experience in great leader
- Prior experience in results-driven
- Prior experience in desire to create a great experience
- Prior experience in members and customers
- Prior experience in parts and service sales operations
- Prior experience in forecasting sales and required inventory levels
- Prior experience in monitoring expenses
- Prior experience in maintaining staff levels
- Prior experience in coaching members
- Prior experience in maintaining customer relations
- Prior experience in providing exceptional customer service
- Prior experience in being the leading capital equipment dealer
- Prior experience in the region
- Prior experience in multi-faceted leadership role
- Prior experience in directing and overseeing
- Prior experience in parts and service sales operations
- Prior experience in Pape Machinery branches
- Prior experience in Tacoma and Montesano
- Prior experience in managing appropriate levels of work in process
- Prior experience in establishing and communicating goals
- Prior experience in forecast sales and required inventory levels
- Prior experience in monitor expenses
- Prior experience in maintain staff levels
- Prior experience in coach members
- Prior experience in maintain customer relations
- Prior experience in provide exceptional customer service
- Prior experience in customers
- Prior experience in leading capital equipment dealer
- Prior experience in region
- Prior experience in great leader
- Prior experience in results-driven
- Prior experience in desire to create a great experience
- Prior experience in members and customers
- Prior experience in parts and service sales operations
- Prior experience in forecasting sales and required inventory levels
- Prior experience in monitoring expenses
- Prior experience in maintaining staff levels
- Prior experience in coaching members
- Prior experience in maintaining customer relations
- Prior experience in providing exceptional customer service
- Prior experience in being the leading capital equipment dealer
- Prior experience in the region
- Prior experience in multi-faceted leadership role
- Prior experience in directing and overseeing
- Prior experience in parts and service sales operations
- Prior experience in Pape Machinery branches
- Prior experience in Tacoma and Montesano
- Prior experience in managing appropriate levels of work in process
- Prior experience in establishing and communicating goals
- Prior experience in forecast sales and required inventory levels
- Prior experience in monitor expenses
- Prior experience in maintain staff levels
- Prior experience in coach members
- Prior experience in maintain customer relations
- Prior experience in provide exceptional customer service
- Prior experience in customers
- Prior experience in leading capital equipment dealer
- Prior experience in region
- Prior experience in great leader
- Prior experience in results-driven
- Prior experience in desire to create a great experience
- Prior experience in members and customers
- Prior experience in parts and service sales operations
- Prior experience in forecasting sales and required inventory levels
- Prior experience in monitoring expenses
- Prior experience in maintaining staff levels
- Prior experience in coaching members
- Prior experience in maintaining customer relations
- Prior experience in providing exceptional customer service
- Prior experience in being the leading capital equipment dealer
- Prior experience in the region
- Prior experience in multi-faceted leadership role
- Prior experience in directing and overseeing
- Prior experience in parts and service sales operations
- Prior experience in Pape Machinery branches
- Prior experience in Tacoma and Montesano
- Prior experience in managing appropriate levels of work in process
- Prior experience in establishing and communicating goals
- Prior experience in forecast sales and required inventory levels
- Prior experience in monitor expenses
- Prior experience in maintain staff levels
- Prior experience in coach members
- Prior experience in maintain customer relations
- Prior experience in provide exceptional customer service
- Prior experience in customers
- Prior experience in leading capital equipment dealer
- Prior experience in region
- Prior experience in great leader
- Prior experience in results-driven
- Prior experience in desire to create a great experience
- Prior experience in members and customers
- Prior experience in parts and service sales operations
- Prior experience in forecasting sales and required inventory levels
- Prior experience in monitoring expenses
- Prior experience in maintaining staff levels
- Prior experience in coaching members
- Prior experience in maintaining customer relations
- Prior experience in providing exceptional customer service
- Prior experience in being the leading capital equipment dealer
- Prior experience in the region
- Prior experience in multi-faceted leadership role
- Prior experience in directing and overseeing
- Prior experience in parts and service sales operations
- Prior experience in Pape Machinery branches
- Prior experience in Tacoma and Montesano
- Prior experience in managing appropriate levels of work in process
- Prior experience in establishing and communicating goals
- Prior experience in forecast sales and required inventory levels
- Prior experience in monitor expenses
- Prior experience in maintain staff levels
- Prior experience in coach members
- Prior experience in maintain customer relations
- Prior experience in provide exceptional customer service
- Prior experience in customers
- Prior experience in leading capital equipment dealer
- Prior experience in region
- Prior experience in great leader
- Prior experience in results-driven
- Prior experience in desire to create a great experience
- Prior experience in members and customers
- Prior experience in parts and service sales operations
- Prior experience in forecasting sales and required inventory levels
- Prior experience in monitoring expenses
- Prior experience in maintaining staff levels
- Prior experience in coaching members
- Prior experience in maintaining customer relations
- Prior experience in providing exceptional customer service
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