Product Support Graduate
On-siteWindsor, England, United Kingdom
Windsor, England, United KingdomOn-sitePart TimeEntry LevelHealthcare TechLarge
Part TimeEntry LevelLargeHealthcare Tech
Job Summary
Conduct custom development and provide technical support for InterSystems healthcare application tools, including site-specific software deployment, troubleshooting, and performance analysis. Liaise with clients and business analysts for enhancement requests, new reports, and implementation support, while managing resolution of acceptance issues before and after go-live. Develop training materials, produce technical documentation, and participate in on-site training and implementations. Support the 24-hour extended service and travel internationally for client visits as required.
Required Qualifications
- University degree or equivalent work experience
- Knowledge of web oriented languages, including HTML, and Java script
- Experience with SQL, data analysis and database methodologies
- Ability to design and write technical documents
- Well versed in Internet / Intranet concepts
- Experienced in client-focused interaction
- Proven ability to lead and deliver results as required within specific time frames
- Good presentation and communication skills
- Ability to conduct training and develop training materials
- Ability to work within a team in a multi-cultural environment
- Available for work outside of office hours
- Willingness to travel
- Must be available to visit client sites (e.g. hospitals/laboratories) and implementation partners for technical support and/or to provide technical training
- International travel may be required
Desired Qualifications
- Independence/Self-Confidence
- Passion for learning new technologies and applications
- HL7 programming experience
- Experience with InterSystems technology and healthcare systems
- Knowledge of Health Information Exchange (HIE) standards and best practices
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