Product Support Engineer
$50,000–$100,000 year
On-siteColumbus, Ohio, United States
Job Summary
Provide global support covering all issues related to Veeva Vault and integrations with Veeva CRM and Salesforce.com. Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity, while gathering information for analysis and replicating issues locally. Support client administrators across multiple organizations and handle inquiries regarding technical issues, navigation, installation, or configuration. Coordinate support for new releases and configuration changes into production, document new processes, and interface with engineering and product management teams. Attend daily meetings to provide status updates. This full-time Monday-Friday role in Columbus, Ohio, includes rotational on-call responsibilities for evening coverage. We are unable to sponsor F1 or H1-B visas at this time.
Required Qualifications
- Computer or Software administration / development
- Knowledge of SQL database / ability to write queries
- Understanding of HTML, XML, JSON
- Experience building / working with Mobile Apps, iOS or Windows
- Ability to diagnose and use industry-standard tools and techniques to assure the application performs to client expectations
- Experience working with CRM Software
- The confidence, communication, and interpersonal skills to lead customers, from technical personnel to C-level executives, in urgent or critical situations
- Experience in cloud / hosted software environment
- Experience in a Software Support role
- Experience working in small team/start up environment
- Experience working with development or in a DevOps role
- Exposure to Object oriented programming, basic web programming concepts
- Knowledge of Java to be able to review and troubleshoot code
- A self-motivated, self-described techy, eager to learn new software
- The desire to learn new soft and technical skills and to coach, mentor, and train peers throughout the organization
- Monday-Friday job
- rotational on-call responsibilities for evening coverage
Desired Qualifications
- Experience working with development or in a DevOps role
- The desire to learn new soft and technical skills and to coach, mentor, and train peers throughout the organization
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