Product Support Engineer

Job Summary

Required Qualifications

• •Bachelor's Degree or higher in Engineering
• •Minimum of 4 + years' experience in the consumer electronics industry
• •Proficient in large data analysis: the ability to gather and analyze large amount of data from multiple sources
• •Proficient in MS Excel: prepare tables/spreadsheets of information using macros, pivots, charts, graphs, determine and measure KPIs, plot performance trends, and prioritize multiple work assignments
• •Proficient in the main MS Office suite of tools including MS Outlook, MS Word and MS PowerPoint and be comfortable with presenting and communicating clearly to a large audience including senior management
• •Ability to lift, move, or adjust general DA products related test equipment, DA products boxes/packages, supplies, materials or products weighing up to 50 pounds using proper materials handling equipment and procedures
• •High level of visual acuity, numeric/character distinction and moderate color distinction for accurate test equipment operation, for information analysis and error recognition
• •High hand/finger dexterity with fine motor coordination skills to perform electronic component repair work
• •Prescription safety glasses are required in certain test areas

Desired Qualifications

• •Minimum with 4+ years of experience in a Home Appliance product support or service support role
• •DA experience
• •Knowledge of electric or HVAC
• •Specifically, Home appliance products and their functions
• •The ability to develop and maintain excellent working relationships with multiples levels within the company including Product Marketing and sales, and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.
• •The ability to develop and maintain excellent working relationships with peers and leadership within the department
• •Ability to work cooperatively and to occasionally interface with senior management for technical information exchange
• •Work under very little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames
• •The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things
• •The ability to plan, organize and prioritize multiple assignments and projects
• •The ability to read, write, follow detailed technical instructions and interpret engineering specifications, materials or related documents
• •Exposure to confidential data where disclosure is detrimental to the Company's interests
• •Ability to solve problems of differing situations requiring creativity to search for solutions among previous experiences
• •Ability to negotiate on behalf of function to come to agreement by managing communications through discussions and compromise; issues are short-term operational and medium-term tactical
• •Excellent verbal and written communication skills
• •Client service driven with excellent relationship management skills
• •Ability to facilitate collaboration with diverse groups/stakeholders
• •Team oriented, but able to work independently and manage multiple tasks
• •Self-directed, self-motivated and results-oriented