Product Support Engineer
$60,000–$180,000 year
On-siteAnnapolis Junction, Maryland, United States
Job Summary
Install, update, configure, administer, troubleshoot, and monitor Linux and Windows virtual machines running Java applications. Test new software releases for production suitability and implement configuration management practices aligned with the client's enterprise. Perform on-site backup and recovery operations, conduct advanced technical troubleshooting to identify failing components, and collaborate with developers to vet design solutions. Create and maintain Standard Operating Procedures for recurring issues and provide weekly status reports on project progress. Work directly with software engineers to fix product bugs and ensure system component compatibility within the client's environment.
Required Qualifications
- Active TS/SCI with Full Scope Polygraph clearance
- Bachelor's degree in Computer Science, Cybersecurity, Information Technology, Information Systems, Computer Information Systems, Software Engineering, or a closely related technical field
- Five (5) years of relevant work experience in a client-facing role as a system integrator, system administrator, or system engineer
- Ability to read and diagnose issues from log files and system errors
- Strong troubleshooting skills
- Experience administering and troubleshooting Java Applications
- Knowledgeable and comfortable with the Linux Command Line (Bash)
- Bash Scripting
- Able to read JavaScript
- Able to execute entry-level SQL Queries with MySQL or MSSQL
- Experience installing, configuring, or maintaining web servers like Jetty, Apache, or IIS
- Clear understanding of networking, sockets, and web methods
- Strong understanding of PKI, certificates, and key management
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