Product Support Engineer I
On-siteScottsdale, Arizona, United States
Job Summary
Provide customer support and resolve mini C-Arm technical issues over the phone relating to software, hardware, parts, etc. Deliver initial troubleshooting and notate work orders with Confirmation and Evaluation notes in the ServiceMax ticketing system. Collaborate with the technical support team and engineering to develop field solutions under the direction of the Technical Support Manager. Assist field engineers and sales representatives with technical diagnostics, parts identification, and repair estimates. Continuously invest in education on the product and maintain appropriate documentation for training results and regulatory compliance. Monitor progress against defined department goals and handle stress positively while prioritizing assigned tasks.
Required Qualifications
- BMET or bachelor's degree in biomedical engineering or other closely related field acquired from an accredited University
- Must be able to work overtime as required
- Must handle stress positively and effectively
- Positively respond to change and prioritize assigned tasks
- Troubleshooting: AC and DC circuits, signal chain, basic networking
- Use of digital multimeter, basic hand tools, measuring tools, general PC use
- Excellent communication skills and attention to detail
- Ability to prioritize and lead multiple tasks/assignments simultaneously
- Excellent project management skills
- Must be able to work onsite in an office environment and in a typical manufacturing plant environment
- May require PPE and periodic exposure to low-dose radiation
- We support a drug free work environment
Desired Qualifications
- 2 years of related technical or relevant experience preferred
- Equivalent education or training considered
- Familiarity with digital/analog circuitry, imaging systems, and fluoroscopy preferred
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