Product Support Engineer, Expert Hub
On-siteSão Paulo, São Paulo, Brazil
São Paulo, São Paulo, BrazilOn-siteFull TimeMid LevelBachelors DegreeE-commerce PlatformLarge
Full TimeMid LevelBachelors DegreeLargeE-commerce Platform
Job Summary
Product Support Engineer at Expert Hub building AI agents, automation, and systems to scale VTEX's Product Support on AWS. You will develop end-to-end solutions including tool frontends, service backends, MCP servers, AI agent integrations, CI/CD pipelines, and infrastructure, translating real operational problems into scalable improvements. You will work with AWS-based infrastructure, TypeScript, AI/LLM patterns (RAG), API integrations, and collaboration with Engineering to enhance customer experience and support efficiency.
Required Qualifications
- Degree in Exact or Applied Sciences (Engineering, Computer Science, or related fields)
- Experience building and operating infrastructure on AWS (infrastructure as code, provisioning, deployment, operation)
- Proficiency in TypeScript or related language
- Experience applying Artificial Intelligence in real contexts (LLMs, AI agents)
- Familiarity with MCP (Model Context Protocol) servers
- Experience or strong interest in connecting tools, data, and services to agents
- Familiarity with API ecosystems and tools like Postman or Insomnia
- Fluency in Portuguese and proficiency in English
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.