Product Support Associate
On-site · Islamabad, Islamabad, Pakistan or Lahore, Punjab, Pakistan
Job Summary
Product Support Associate at Contour Software ( Jonas Club ERP ) focusing on frontline customer support across phone, email, and chat, diagnosing and resolving application-related issues, guiding clients on system functionality, documenting interactions in Salesforce, and collaborating with Tier 2 tech teams. Requires strong communication, learning agility, customer-service mindset, ability to manage multiple tasks, and willingness to learn in a global software environment; includes structured virtual training and opportunities for growth within CSI’s global operations.
Required Qualifications
- Bachelor’s degree in business administration (or related discipline) from an accredited university
- 4+ years of experience in product support, customer service, helpdesk, or contact centre roles
- Experience supporting customers with patience, empathy, and accountability
- Familiarity with Microsoft Office; Salesforce is an advantage
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.