Product Support Assistant (PSA)

Support the Product Support Manager as an on-site point of contact for the airline on commercial, technical, and project management issues, including handling formal correspondence. Assist in supervising key personnel of the partner company and oversee relevant equipment defects within the maintenance facility by liaising with the airline and its appointed MRO. Conduct daily on-site equipment audits, identify new issues, resolve existing problems, and communicate stock status when shortages occur. Participate in daily maintenance meetings to ensure action items are followed up and closed, while monitoring service level performance and reliability metrics. Support Entry Into Service activities and gap analysis management to maintain continuous contact with home base engineering support. Temporarily assume the full duties and responsibilities of the Product Support Manager whenever necessary.