Product Support Analyst - Overnight Shift - Maintenance Monitoring Center - Lower Manhattan, NY
$44,720–$44,720 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Monitor email and phone communication to acknowledge and address reported issues with hardware, software, networking, and computer-related technologies. Perform real-time data analytics for all facilities to identify issues, issue timely alerts, and ensure proper resolution and documentation. Handle problem recognition, research, isolation, and resolution while escalating complex problems to supervisors or technical staff. Provide remote support for Lane Technicians to ensure seamless system operations and identify trends to recommend enhancements that improve Key Performance Indicators. Log calls, maintain history records, and assess internal reports to spot system shortcomings or recommend maintenance to mitigate performance degradation.
Required Qualifications
- Outstanding verbal and written communication skills
- High school diploma or general education degree (GED)
- One Help Desk System or equivalent help desk tracking software
- Basic MS Office Software Experience, specifically – Excel, Word, Teams
Desired Qualifications
- post High School education in a technical or analytical field
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