Product Support Agent I - Tech Support (with Intuit/Quickbooks Experience)
On-siteManila, Metro Manila, Philippines
Manila, Metro Manila, PhilippinesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Respond to customer inquiries via phone, chat, and email regarding RealPage software products by diagnosing issues, providing basic training, and troubleshooting integrated systems to achieve high first-call resolution. Document all interactions in the CRM and ticket management systems while establishing trust and delivering personalized experiences based on customer portfolios. Maintain proficiency in assigned RealPage products through required skills certification and perform additional duties as needed. Operate during assigned shifts with a flexible schedule, occasional overtime, and a minimum typing speed of 30 wpm.
Required Qualifications
- 2 years of customer service experience
- Strong technical and troubleshooting skills (PCs and Internet computing)
- Strong verbal, written and interpersonal communication skills
- Experience using MS Office applications (Word, Outlook, PowerPoint, and Excel)
- Operate during assigned shift determined upon hire based on business need
- Ability to work a flexible schedule, occasional overtime may be requested
- Minimum of 30 wpm typing skills
Desired Qualifications
- Previous call center experience
- Ability to troubleshoot hardware. Understanding of networking (routers, networks, etc.)
- Experience in housing industry, property management or real estate
- Fluency in Spanish
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