Product Support Agent I
On-siteManila, Metro Manila, Philippines
Manila, Metro Manila, PhilippinesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Receives customer requests via phone and drives first call resolution while educating clients on product terminology and features to improve satisfaction. Document all interactions in Salesforce and maintain relationships with internal HomeWiseDocs departments regarding job functions. Learn our products technically to understand how customers use them and troubleshoot issues effectively. Requires excellent communication skills, a proven call center record, and proficiency in Microsoft Office. Top priority is providing high-quality customer service with strong technical troubleshooting abilities.
Required Qualifications
- Great customer service skills
- minimum of 1 year providing high quality customer service
- Strong technical and troubleshooting skills
- Familiarity with basic office productivity software
- Ability to work accurately and with eye for detail
- Ability to multitask
- Be able to talk to customer about our products as needed
- Proficient in PC applications, including Microsoft Office
- 1-2 years Customer Service experience
Desired Qualifications
- Associate or Bachelor Degree
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.