Product Support Administrator
On-siteCleveland, Ohio, United States
Cleveland, Ohio, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Accurately enter customer orders into AS400 and Lansa Systems, reviewing them for accuracy, completeness, and pricing. Monitor and update orders and lease status, maintain digital records, and respond to inquiries regarding order status, delivery dates, and backorders. Communicate with customers, sales reps, and internal departments to resolve order-related issues and collaborate with shipping, inventory, and production teams to ensure timely fulfillment. Process returns according to company policy using Salesforce while maintaining high data integrity and meeting daily, weekly, and monthly processing deadlines.
Required Qualifications
- High school diploma or equivalent
- Associate's or Bachelor's degree
- 1–3 years of experience in order entry, data entry, or customer service
- Proficient in Microsoft Office (especially Excel)
- Proficient in order management software
- Excellent attention to detail
- Organizational skills
- Strong written and verbal communication skills
- Ability to multitask and prioritize in a fast-paced environment
Desired Qualifications
- Experience with AS400 systems
- Experience with salesforce platforms
- Prior experience in manufacturing, distribution, or e-commerce industries
- Familiarity with inventory and supply chain processes
- Basic understanding of invoicing, shipping, and customer service workflows
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