Product Success Manager, CoCounsel Legal
$93,100–$93,100 year
On-siteAnn Arbor, Michigan, United States or New York, United States
Job Summary
Drive adoption, value realization, and ROI for CoCounsel Legal customers by co-creating success plans, delivering executive business reviews, and mitigating retention risks. Act as a deep product expert in event settings including industry conferences, webinars, and virtual engagements to demonstrate product capabilities and educate internal teams. Manage multiple projects with strong business acumen to remove growth obstacles, while leveraging Salesforce, Gong, and Copilot to accurately track pipeline and financial forecasts. Build and present business plans, report on market activities, and represent Customer Success in cross-functional meetings to support strategic objectives. Requires a Bachelor's degree with a Master's or J.D. preferred, plus experience in legal technology and GenAI systems.
Required Qualifications
- Bachelor's degree in a relevant field (e.g., Business, Law, Computer Science, Engineering or a related discipline)
- Must be a technical expert
- Ability to travel 25%
- Functional/technical skills in GenAI systems, AI prompting engineering, and Agentic Workflows; particularly as they apply to legal research, drafting, and analysis
- Understanding legal workflows, terminology, and common challenges
Desired Qualifications
- Master's degree or J.D. is a plus
- Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred
- Gong, Copilot, Claude, CoCounsel, Salesforce user experience is a plus
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