Product Specialist
On-siteCollingswood, New Jersey, United States
Job Summary
Product Specialist at Keystone Information Systems (a Valsoft Company) specializing in training customers on Keystone ERP software products both on-site and remotely. Build subject matter expertise, provide billable implementation support and configuration guidance, develop training materials, plan agendas, and prepare follow-up documentation. Serve as a Tier 3 customer support resource, conduct comprehensive testing of new modules and releases, document findings, and work with the development team. Create and maintain software documentation and user-facing materials, assist with pre-sale and post-sale demonstrations, and manage customer relationships to deliver high-quality, long-term service.
Required Qualifications
- Quick learner with the ability to develop deep product knowledge independently and apply it confidently in customer-facing situations
- Proven ability to work autonomously, manage multiple priorities, and deliver results with minimal supervision
- Strong interest in building long-term customer relationships and delivering billable professional services
- Familiarity with enterprise-level software setup and administration
- Experience in software training, with the ability to adapt delivery style for both technical and non-technical audiences
- Excellent verbal and written communication and organizational skills
- Specific experience in any of the following is a plus: payroll processing, HR management, finance/accounting, and tax billing/collection — preferably in the public sector
- Proficiency with advanced Excel features and the Office 365 suite
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