Product Specialist (SaaS Implementation and Onboarding)
On-siteHyderabad, Telangana, India
Job Summary
Lead customer onboarding journeys, ensuring seamless setup, integration, and initial success with Zenoti's AI product suite. Conduct customer-focused sessions, demos, and recommend best practices while building strong relationships with stakeholders across technical, business, and executive teams. Act as a trusted advisor to help clients integrate AI solutions into workflows, monitor usage, and define success metrics to demonstrate ROI. Gather customer feedback to translate insights into actionable recommendations for internal teams and collaborate with Product, Engineering, and Support to resolve issues. Track and analyze customer health, adoption, and engagement metrics to provide regular reports and business reviews. Partner with Sales and Customer Success teams to drive long-term account growth and contribute to renewal and expansion opportunities.
Required Qualifications
- 3–6 years of hands-on experience in SaaS
- Proven background in a Product Specialist, or Solutions Architect, Business Consultant role
- Strong understanding of customer onboarding, engagement, and adoption frameworks
- Demonstrated experience in stakeholder management across diverse customer and internal groups
- Proficiency in analyzing product usage data and presenting actionable insights
- Prior hands-on exposure to AI or data-driven products
- Strong verbal and written communication skills
- Ability to manage and work across multiple projects
- Experience working with remote teams across different time zones
- Strong ability to demo/train and deliver excellent customer presentations
- Strong logical, analytical and problem-solving skills
- Open to travel on short notice to customer locations when required
- Good understanding of MS Office, JIRA, confluence applications and PS tools
Desired Qualifications
- Ability to learn new skills and operate in a fast-paced and changing environment
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