Product Specialist, Productivity
Remote
Job Summary
Lead customer discovery and solution design for major public safety agencies, translating complex pain points into actionable RMS workflow requirements and SOWs. Deliver customized technical presentations, manage pre-sales strategy with Account Executives, and coordinate procurement cycles including RFPs and best-and-final demonstrations. Own project scoping, develop high-impact scenario-based demos with engineering teams, and surface field insights to influence the product roadmap. Represent Axon as a thought leader at national organizations like NENA and APCO while mentoring junior advocates and participating in hiring evaluations. Operate in high-stakes environments with 80% travel to Central US Region locations.
Required Qualifications
- 5+ years of customer-facing SaaS or technical sales/engineering experience with a track record of high performance
- Ability to lead complex discovery, translate ambiguous pain points into clear technical requirements, and build sophisticated RMS solutions
- Experience independently scoping projects and developing SOWs for multi-stakeholder public sector deals
- Deep understanding of public safety workflows, including PSAP and law enforcement operations, backed by 5+ years working directly with agencies
- Strong presentation and demo skills, with the ability to tailor highly technical content to both command staff and frontline users
- Advanced technical fluency across cloud-based systems, integrations, backend concepts, and use of APIs/SDKs
- Proven ability to influence customers, collaborate cross-functionally, and operate with autonomy in high-complexity sales cycles
- Willingness to travel up to 80% as needed
- Must be located in the Central US Region
Desired Qualifications
- Must be able to effectively lead and coach others
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.