Product Specialist
On-site · Lehi, Utah, United States
Lehi, Utah, United StatesOn-siteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Product Specialist at Rocketlane responsible for providing product support to clients, triaging cases via email, phone, and web; troubleshooting and educating on product features and integrations (e.g., Salesforce, Jira); collaborating with the Product Support team; delivering a consistent, responsive customer experience at each touchpoint; compiling key metrics for reporting and analysis of customer satisfaction; and training customers during software implementation and go-live phases.
Required Qualifications
- 2 - 4 years of experience in a Product Support role
- Strong verbal and written communications skills
- Tech-savvy individual with customer-first mentality and enthusiasm to build customer loyalty
- Excellent organisational skills, diligent working style and an eye for detail
- Excellent customer service and interpersonal skills
- Very Much open to working in the US shift.
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