Product Specialist
On-siteStockholm, Stockholm, Sweden
Job Summary
Partner closely with the US Customer Success Manager to drive product adoption, troubleshoot complex integration and feed issues hands-on, and configure account setups or API-based integrations directly with customers. Support pre-sales efforts by delivering technical expertise during demos and evaluations, while providing in-depth product training and value-focused demos to the existing base. Act as the technical escalation point for implementation challenges, collaborating with HQ to resolve root causes and feed learnings back into the product. Help design and document first-line support coverage for the US time zone, representing customer feedback in product discussions with the Stockholm team.
Required Qualifications
- Proven experience in a Product Specialist, Solutions Engineer, Technical Support, or similar customer-facing technical implementation role
- Hands-on technical proficiency with HTML/CSS, data feeds, and API-based integrations
- Comfortable debugging issues independently
- Deep knowledge of creative tech, digital marketing, or SaaS customer workflows
- Great communication skills
- Confident presenting, teaching, and troubleshooting with both technical and non-technical audiences
- A collaborative, self-starting mindset
- The ability to work effectively across time zones with a distributed team
- Comfortable working in a lean, cross-functional setup
- Direct US hire status (not a relocation position)
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