Product Solutions Associate - Healthcare Payments
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Execute targeted outbound call campaigns to Providers and Health Plans to increase adoption of electronic payments and ERA processing. Build and manage campaign plans including target lists, outreach sequencing, and follow-up cadence while partnering with internal stakeholders to align on goals. Engage stakeholders with a consultative approach to guide contacts through enrollment, troubleshoot barriers, and confirm successful setup. Maintain accurate activity tracking and documentation to support visibility and forecasting, using data to refine messaging and recommend process enhancements. Contribute reusable content to strengthen team playbooks and accelerate onboarding for future initiatives.
Required Qualifications
- Bachelor's degree or equivalent professional experience
- Strong phone, email, and Zoom communication skills with the ability to build credibility quickly with operational stakeholders
- Strong ownership and critical thinking—able to work independently, make sound decisions, and escalate appropriately
- High attention to detail with a consistent track record of accurate documentation, data entry, and follow-through
- Comfort working in a metrics-driven environment (activity, reach, conversion, cycle time, adoption/activation outcomes)
- Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Ability to learn new tools, processes, and healthcare payments concepts quickly and apply them confidently in conversations
- Strong collaboration skills and the ability to work across payer, operations, product, and internal partner teams
- Professional judgment and discretion when handling sensitive information and regulated workflows
Desired Qualifications
- Sales development or inside sales experience in healthcare, fintech, SaaS, or payments (or strong transferable selling experience)
- Exposure to Health Plan, provider revenue cycle, claims/remittance, or healthcare IT concepts (ERA/EFT a plus)
- Experience using CRM and engagement tools (e.g., Salesforce or similar platforms) to track activity and outcomes
- Experience building or improving call scripts, talk tracks, objection handling, or playbooks
- Demonstrated interest in healthcare and eagerness to develop expertise in Payer/Provider workflows
- Ability to synthesize campaign results into clear updates and recommendations for internal stakeholders
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