Product Solutions Advisor (Czech Market) | Sofia, Bulgaria
On-sitePlovdiv, Plovdiv, Bulgaria
Job Summary
Provide top-quality support for innovative products and services by troubleshooting and resolving technical or functional questions within agreed SLAs. Communicate with customers via phone, email, and chat using CRM systems, ticketing tools, and communication platforms daily. Consistently hit performance targets in quality and efficiency while sharing best practices with colleagues to support team growth. Stay updated on product developments and industry trends to guide users through their journey. Fluent in Czech and English, you will join a global leader in customer experience with paid training to prepare you for success. Enjoy a supportive international environment in Sofia, Bulgaria, with relocation assistance and a competitive salary.
Required Qualifications
- Fluency in Czech and English (spoken & written)
- Strong interpersonal and communication skills
- Ability to follow processes
- Resourcefulness
- Active listening
- Problem-solving mindset
- Adaptability
- Eagerness to learn new skills
- Motivation to deliver great customer experiences
- Relocation package (transport, hotel stay, housing assistance)
- Flexible contracts, including part-time options
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