Product Services Engineer II
On-siteJuno Beach, Florida, United States
Job Summary
Support end-to-end onboarding of customer sites onto the NE360 platform, from initial technical scoping through commissioning and data validation. Configure and integrate field devices and data acquisition systems into NE360 backend platforms, ensuring accurate and continuous data flow. Program, configure, and troubleshoot field hardware to project specifications using Modbus RTU and TCP/IP communication protocols. Travel to customer sites to support pre-sales technical scoping, provide on-site or remote assistance during hardware installations, and diagnose and resolve hardware, communication, and network issues. Serve as the technical point of contact for customers, diagnosing and resolving software, hardware, and application issues within NE360. Provide feedback to product owners to drive platform improvements and inform user acceptance testing. Maintain installation, configuration, and troubleshooting documentation. Train field personnel on SCADA/DAS system installation and troubleshooting techniques. Collaborate with software, product, and implementation teams to improve NE360 performance and capabilities, including contributing to AI-driven initiatives.
Required Qualifications
- Bachelor's degree in Electrical Engineering, Computer Science, Information Systems, or a related field, or equivalent hands-on experience
- 1+ years of experience in a technical role involving SCADA/DAS systems, system integration, or energy technology
- Working knowledge of Modbus TCP/IP and RTU communication protocols
- Strong analytical and root cause analysis skills with attention to detail
- Strong communication skills with the ability to convey technical concepts to non-technical audiences
- Self-directed with the ability to manage multiple priorities in a fast-paced environment
- High School Grad / GED
- Bachelor's Degree or Equivalent Experience
- 2+ years
Desired Qualifications
- Experience with energy management software platforms or IoT/cloud-based data systems
- Familiarity with RS485, fiber optic, OPC, or other industrial communication standards
- Background in renewable energy technologies, including solar, wind, energy storage, or related equipment
- Proficiency with Python or similar scripting tools for data analysis
- Six Sigma Yellow Belt or equivalent process improvement certification
- Bilingual in English and Spanish
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