Product Service Engineer
$150,000–$200,000 year
HybridSkaneateles, New York, United States
Job Summary
Design service processes, documentation, and workflows for product delivery, installation, and support while executing design transfers to operations. Provide hands-on technical support during design and post-surveillance phases, including Tier 3 escalations from Tier 2 teams. Administer training for Tier 1 & 2 teams and Solution Architects on 5-Customer Interactions and deployment processes. Lead technical teams during project execution to ensure high-quality outputs and participate in strategic customer calls to collect needs and plan special deployments. Adhere to FDA, ISO, and IEC design control procedures while collaborating with R&D departments, functional teams, and external partners in a matrixed environment.
Required Qualifications
- At least an associate degree
- At least 2-5 years of relevant technical experience in R&D environment
- Must possess a strong knowledge of engineering disciplines
- Solid knowledge of related disciplines
- Office Word knowledge
- Excel knowledge
- tracking systems knowledge (DevOps, Jira, etc.)
- Troubleshooting
- Problem Solving
- Advanced Excel skills
- Advanced Word skills
- Advanced computer management skills
- Ability to share and teach known technical topics
- Ability to work under minimal supervision
- Ability to work well in groups
- Calm under pressure
- Open to new ideas
- Detail oriented
- Ability and availability to travel in case of a need
- Office presence according to company policies
Desired Qualifications
- Certifications
- Prior relevant work experience
- Prior experience of Cloud solution products
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