Product Quality Engineer
$120,000–$178,000 year
On-siteSanta Clara, California, United States
Job Summary
Maintain full accountability for hardware quality across the entire product lifecycle, from initial design through manufacturing and eventual decommissioning. Oversee hardware quality performance by monitoring field metrics such as RMA Rates, MTBF, and Reliability Ratio, while analyzing failure data to drive resolution and containment plans. Conduct field quality meetings with senior stakeholders and collaborate with cross-functional teams to debug RMAs and scale root cause analysis capabilities. Review failure analysis results, ensure case management updates, and publish external-facing reports to support teams. Oversee contract manufacturer performance against key indicators and work with service planning to implement quality alerts and ECOs across inventory.
Required Qualifications
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field
- Experience in high-tech manufacturing (preferably networking equipment)
- Experience working with contract manufacturing partners
- Experience in PCBA manufacturing, electro-mechanical assembly, and associated processes
- Broad knowledge of test, diagnostics, failure analysis, and debug techniques
- Foundational knowledge in quality and reliability performance metrics
- Ability to work cross-functionally, including ability to balance the technical and business aspects of hardware manufacturing
- Basic understanding of ERP systems and supply chain concepts
- Self-starter who has the ability to handle multiple tasks in a fast paced environment
- Ability to influence and motivate internal and external partners
- Strong communication and presentation skills
- Ability to analyze data through high level visual summaries, trends and patterns
Desired Qualifications
- Experience in Failure Analysis, Service, and Repair Operations a plus
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