Product Portfolio Operations Manager
On-site · Wilmington, Delaware, United States
Job Summary
Product Portfolio Operations Manager in Consumer Bank drives cross-functional change across the product portfolio, partnering with leaders to drive business value and adoption. Acts as the central point for the change agenda, coordinating with Change Management functions to prioritize, plan, execute, and monitor change; mobilizes product teams to deliver initiatives at scale, ensuring efficient operating models and process improvements through automation and AI; establishes frameworks to keep product, technology, design, data, and business stakeholders informed; reduces change fatigue and accelerates adoption. Responsibilities include coordinating reporting and communications plans for portfolio management operations and change initiatives, enabling operational efficiency through training and maturation, shaping the product-line framework across cross-product priorities, executing deployment of process improvements, and developing portfolio-specific communications, training, and rollout plans tailored to personas and ways of working. Partners with CMEX at initiative inception to define scope, objectives, target personas, success metrics, and constraints; translates enterprise intent into portfolio-ready plans and represents Consumer Bank in portfolio impact assessments; recommends trade-offs and builds integrated plans with waves, readiness criteria, and governance; provides forecasting and capacity visibility to manage change load and readiness across the organization.
Required Qualifications
- 5+ years of experience or equivalent expertise in program management or performance optimization
- Proven ability to manage and implement operational effectiveness initiatives
- Proven ability to operate within the product development life cycle and agile methodologies
- Organizational change management certification (e.g., PROSCI, CCMTP) preferred
- Demonstrated ability to lead and implement change in fast-paced, complex environments
- Proven experience delivering timely, high-quality executive communications, presentations, training, and reporting; strong attention to detail and design excellence
- Proven ability to establish frameworks and implement best practices in complex, fast-paced environments
- Adaptable, self-directed, and collaborative across multiple teams and disciplines; skilled in agile product development and stakeholder management
- Advanced Proficiency in Microsoft Office (Excel, PowerPoint, Teams), Confluence, Monday.com, Jira
- Experience with Alteryx and Tableau
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