Product Portfolio Operations Manager
On-sitePlano, Texas, United States
Job Summary
Drive a cohesive portfolio operating rhythm across IDP and Payments through integrated planning, reporting, and executive communications aligned to business objectives. Implement cross-product connectivity mechanisms, including cadences, artifacts, and decision forums, to increase alignment and decision velocity. Orchestrate portfolio-level prioritization and trade-off discussions by translating strategy into actionable roadmaps, capacity plans, and dependency views. Establish governance-ready intake and tracking for controls, financials, resourcing, and capacity signals to support auditable execution. Leverage AI-enabled tools to accelerate analysis, synthesize inputs, and streamline recurring operational workflows. Monitor portfolio KPIs and operational metrics, surfacing insights to leaders, while facilitating cross-functional risk and issue management. Standardize portfolio reporting to produce consistent, decision-quality updates for executives and governance forums. Partner with Product, Technology, and Controls stakeholders to ensure practices support regulated, controls-heavy delivery expectations. Enable change adoption by coaching teams through ambiguity and reinforcing operating discipline during shifting priorities.
Required Qualifications
- 5+ years of experience (or equivalent expertise) in program/portfolio operations, program management, or performance optimization in complex organizations.
- Proven ability to design and implement operating models, portfolio cadences, and operational effectiveness initiatives across multiple products and teams.
- Experience applying strong working knowledge of the product development lifecycle and agile methodologies; remain effective in ambiguity, change, and competing priorities.
- Experience using AI-enabled approaches to improve planning, reporting, forecasting, and decision-making (e.g., synthesis, risk/dependency identification, workflow automation) with sound governance.
- Experience building executive-ready narratives and communications that translate complex portfolio signals into clear options, decisions, and actions.
- Experience delivering strong quantitative and analytical skills, including comfort defining and managing KPIs, operating metrics, and portfolio health indicators.
- Demonstrated proficiency with portfolio/program tooling and documentation practices (e.g., Jira/Confluence and/or equivalent platforms) to enable repeatable reporting.
- Experience operating with financial and capacity discipline, including basic portfolio financial tracking, resourcing views, and investment trade-off support.
- Experience collaborating effectively across Product, Technology, Operations, and Controls partners, influencing outcomes through structured facilitation and stakeholder management.
- Strong process orientation, attention to detail, and bias for action while maintaining high standards for operational quality and control readiness.
Desired Qualifications
- Experience in Payments and/or Data Platforms, including work in regulated, controls-heavy environments.
- Lean Portfolio Management and/or Agile-at-scale practices (capacity planning, dependency management, prioritization, trade-offs).
- Portfolio analytics strength (advanced Excel plus BI tools such as Power BI/Tableau); SQL is a plus.
- Tooling fluency across Jira/Confluence and/or ADO/ServiceNow/Clarity/Aha!/Smartsheet, including standardization of reporting.
- Practical AI-enabled portfolio operations (automated reporting, risk/dependency insights, executive synthesis) with appropriate governance and controls.
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