Product Performance Technician
$52,000–$106,080 year
On-siteMissoula, Montana, United States
Job Summary
Diagnose, troubleshoot, and repair heavy equipment systems including engines, powertrains, electrical, hydraulics, HVAC, and undercarriage components. Perform preventative maintenance, inspect external engine parts, replace seals and bearings, adjust clutch brakes, and service telematics installations. Independently complete minor troubleshooting and inspections during scheduled service while adhering to safety policies and job hazard analyses. Utilize service manuals and software to write factual reports for warranty purposes and address client inquiries. Requires extensive travel up to 80%, overtime capability, and a valid CDL.
Required Qualifications
- High school diploma or GED
- Associate degree from an accredited vocational school
- Minimum of one year of heavy equipment maintenance experience
- Caterpillar experience
- Minimum of one year of Field Service experience
- Minimum of five years' experience in heavy equipment diagnosis and repair
- Valid CDL with a clean driving record and DOT compliance
- Proficiency in English (speaking, reading, comprehension, writing)
- Willingness to travel extensively (up to 80%)
- Willingness to work overtime as necessary
- Ability to stand for long periods of time
- Ability to walk
- Ability to sit
- Ability to repetitively climb stairs
- Ability to reach (including but not limited to above-shoulder reaching)
- Ability to repetitively bend
- Ability to stoop
- Ability to push
- Ability to pull
- Ability to lean
- Ability to twist
- Ability to generate 97 ft./lbs. of force, by pushing and pulling
- Ability to repeatedly lift up to 60lbs from the ground and place on a shelf/platform set up to 65 inches off the ground
- Ability to carry up to 20 lbs.
- Ability to repeatedly ascend/descend a minimum of ten, 8" stair steps
- Ability to repeatedly ascend/descend a minimum of 10 rungs on various ladders
- Ability to assemble/disassemble various sizes of nuts and bolts
- Ability to repeatedly bend, stooping, squatting, kneeling, and/or crouching
- Exposure to extreme temperatures and environment
- Must be able to meet all safety requirements for applicable safety policies
- Exceptional customer service
- Advanced communication skills
- Proficiency in Microsoft Office and similar systems
- Ability to work autonomously under pressure
- Excellent problem-solving skills
- Specialized knowledge in electrical, hydraulic, A/C, powertrain, and telematics systems
- Strong capability in comprehending and applying technical documentation
- Proficiency with software programs (ET, STW, Parts Integration, SIS Web)
- Effective relationship-building and maintenance skills
Desired Qualifications
- Associate degree from an accredited vocational school preferred
- Caterpillar experience preferred
- Minimum of one year of Field Service experience preferred
- Minimum of five years' experience in heavy equipment diagnosis and repair
- Continued education and training initiatives as outlined in the Western States Equipment Technician Career Development Plan (TCDP)
- Develops familiarity with parts reusability guidelines
- Develops skill sets to address all inquiries in a prompt and friendly manner to meet or exceed internal/external client expectations
- Develops a mindset for technician productivity
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