Product Performance Technician
$52,000–$106,080 year
On-site · Liberty Lake, Washington, United States
Job Summary
Product Performance Technician role performing diagnosis, troubleshooting, and repair of heavy equipment systems. Responsibilities include ensuring safety and following PPE and policy requirements, completing Job Hazard Analyses, maintaining clean work areas, and independently performing engine preventative maintenance, powertrain, hydraulic, electrical, HVAC, and undercarriage tasks under supervision as needed. Role involves telematics installations and repairs, documentation of service reports, and ongoing professional development. Requires strong customer service, problem-solving, and communication skills, plus willingness to travel extensively (up to 80%) and work overtime as necessary. Must have high school diploma or GED (associate degree preferred) and CDL/DOT compliance. Proficiency with technical documentation and software tools (STW, SIS Web, Parts Integration) is expected.
Required Qualifications
- High school diploma or GED required
- Associate degree from an accredited vocational school preferred
- Minimum of one year of heavy equipment maintenance experience required
- Caterpillar experience preferred
- Minimum of one year of Field Service experience preferred
- Minimum of five years’ experience in heavy equipment diagnosis and repair
- Valid CDL with a clean driving record and DOT compliance
- Proficiency in English (speaking, reading, comprehension, writing)
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