Product Performance Manager

Establish a quality management system and serve as the liaison between customer needs and mill operations to ensure satisfaction. Lead Quality System requirements, conduct trials at the mill level, and manage auto disposition setups within Omega and Proficy. Ensure customers and freight forwarders receive correct Certificates of Analysis (CoAs) by updating databases and uploading documents to customer portals. Investigate complaints, lead corrective actions, and act as the face of the mill during quality non-conformances. Report product performance, quality trends, and metrics to daily operations and leadership while facilitating cross-functional teams to resolve customer quality improvements. Assist with ISO audits, FMEA, and high-risk mill audits, and coordinate customer on-site visits including presentations and schedule management. Champion continuous improvement efforts and ensure employees receive regular quality training on customer information and package handling.