Product Owner, Onboarding and Adoption
Hybrid · Montréal, Quebec, Canada or Burlington, Ontario, Canada
Job Summary
Product Owner for Onboarding & Adoption responsible for shaping and delivering a high-impact roadmap to maximize digital adoption and reduce costs. Own end-to-end onboarding journey, drive self-serve adoption for existing features, lead GTM execution for new functionality, and drive billing and payments solutions. Define squad vision and roadmap for onboarding, adoption, and billing optimization; manage backlog; collaborate daily with cross-functional teams; develop business cases with finance; lead complex projects from start to finish; communicate vision and performance to senior management with clear metrics; champion customer-obsessed UX while achieving revenue and cost goals; promote agile practices and continuous improvement within the squad. Requires a Bachelor’s degree (preferred), 5+ years in marketing or product, telecom experience, project management experience, strong communication, bilingual French/English preferred, and solid knowledge of the Canadian telecom market.
Required Qualifications
- Bachelor’s degree in Business Management, Marketing or a related field (preferred)
- +5 years Marketing or Product experience
- Telecommunications experience strongly preferred
- Project management experience, with good understanding of operations
- Advanced PC skills including the ability to work proficiently in Google Office Suite
- Ability to speak/write both French and English is preferred
- Working knowledge of the Canadian Wireline/Telecom market
- Proven experience working as a Product Owner or within an Agile/Scrum framework
- Exceptional written and verbal communication skills
- Superior business and financial acumen
- Demonstrated ability to lead a project and work cross-functionally
- Highly organized, detail oriented and able to multitask within tight deadlines
- Must have an analytical approach and be comfortable driving KPIs
- Ability to think outside the box and challenge the status quo
- Strong problem solving & decision-making skills
- Strategic thinker with proven ability to negotiate
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