Product Owner Knowledge Management
On-site · Wilmington, Delaware, United States
Wilmington, Delaware, United StatesOn-siteFull TimeSenior LevelBachelors DegreeInvestment BankingEnterprise
Type
Full Time
Level
Senior Level
Education
Bachelors Degree
Company size
Enterprise
Industry
Investment Banking
Job Summary
Lead end-to-end product delivery for Knowledge Management with a focus on AI readiness, governance, and scalable value delivery. Drive cross-functional initiatives across legal, risk, design, and operations; shape KM strategy and roadmaps; translate user research into prioritized backlogs; optimize search, AI-enabled knowledge experiences, and agentic workflows; shepherd release and change activities while measuring impact on self-service, deflection, and handle times.
Required Qualifications
- 7+ years of product management experience owning delivery in complex, cross functional environments
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- 4+ years leading knowledge management, search, or conversational Artificial Intelligence (AI) products with measurable impact on self service, call deflection, answer quality, or handle time
- Advanced knowledge of the product development lifecycle (discovery, ideation, requirements, roadmap, Business benefits, experimentation) and value measurement; hands on experience with AI powered systems and RAG approaches
- Demonstrated leadership of Agile/Scrum teams with strong prioritization and backlog management; expertise in knowledge content strategy and governance (taxonomy, metadata, versioning, lifecycle workflows, AI readiness)
- Familiarity with enterprise KM platforms, search/retrieval systems, and analytics for relevance and answer quality evaluation
- Excellent executive communication and storytelling; strong analytical skills; bachelor’s degree or equivalent experience
- Must be authorized to work in the United States; no employment based immigration sponsorship available for this role.
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