Product Owner II - Knowledge Base
$106,200–$153,705 year
Hybrid · Long Beach, California, United States
Job Summary
Product Owner II - Knowledge Base at SCAN leads the definition and prioritization of features for a knowledge-base focused software product in a healthcare context. Responsibilities include owning the product backlog, defining acceptance criteria, creating and maintaining user stories, guiding development from concept to delivery, ensuring quality and user value, and collaborating with stakeholders, IT teams, and marketing. The role emphasizes architecting and maintaining the advocate knowledge base for a call center, migrating to a CRM, and integrating AI LLM capabilities. Ideal candidates have experience as a Product Owner in digital/AI environments, familiarity with knowledge bases for call centers, and strong communication, analytics, and cross-functional collaboration skills. The position offers mostly remote work with an office in Long Beach, CA, and provides a competitive compensation package and benefits.
Required Qualifications
- Associate's Degree or equivalent experience
- 3-5 years of experience as a Product Owner working with a knowledge base
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