Product Owner, Commercial Solutions — Salesforce Platform
On-siteIslamabad, Islamabad, Pakistan
Job Summary
Manage and refine the Salesforce Platform delivery backlog, including intake, prioritization, user stories, acceptance criteria, and sprint readiness. Collaborate with diverse stakeholders to gather requirements, clarify business rules, and align delivery priorities for Salesforce-enabled workflows. Support hands-on delivery across the Salesforce Platform, encompassing capabilities such as case management, knowledge, Omnichannel, reporting, workflow automation, and integrations. Participate in the full product lifecycle: backlog refinement, sprint planning, solution design, testing, release coordination, and post-release validation. Lead User Acceptance Testing (UAT), defect triage, release communications, documentation, training support, and adoption efforts. All employees are required to work from the office a minimum of 2 days per week.
Required Qualifications
- 3+ years of experience in product ownership, business analysis, or Salesforce platform delivery
- focus on CRM implementation, commercial, service, or legal operations, or Quote-to-Cash capabilities
- Demonstrated hands-on experience with the Salesforce Platform, including its various clouds (e.g., Service Cloud), reporting, workflow automation, and integrations
- Proven experience in writing user stories, defining acceptance criteria, supporting sprint execution, coordinating User Acceptance Testing (UAT), validating functionality, and preparing for releases
- Ability to identify and resolve day-to-day problems, take initiative to suggest process improvements, and apply solutions with an end-to-end view across Salesforce systems and processes
- All external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office
- This must be completed before we can proceed to an offer
- All employees are required to work from the office a minimum of 2 days per week
Desired Qualifications
- An S&P Global employee at this level would typically have 3+ years of experience in product ownership, business analysis, or Salesforce platform delivery, with a focus on CRM implementation, commercial, service, or legal operations, or Quote-to-Cash capabilities
- Demonstrated hands-on experience with the Salesforce Platform, including its various clouds (e.g., Service Cloud), reporting, workflow automation, and integrations
- Proven experience in writing user stories, defining acceptance criteria, supporting sprint execution, coordinating User Acceptance Testing (UAT), validating functionality, and preparing for releases
- Ability to identify and resolve day-to-day problems, take initiative to suggest process improvements, and apply solutions with an end-to-end view across Salesforce systems and processes
- Demonstrates knowledge of principles and practices within the professional discipline, understanding how their work connects to broader organizational systems and processes, contributing to in-year priorities and plans
- Exceptional communication skills, able to convey complex information clearly and effectively to diverse audiences, internally and externally, fostering collaboration and understanding
- Demonstrated ability to apply creativity and curiosity to identify areas for process improvement and implement innovative, data-driven solutions
- A collaborative approach, actively listening to others' perspectives, adapting to changing circumstances, and acting as a coach to junior colleagues by communicating existing principles and guidance
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