Product Owner - Bright Portal
On-siteAlpharetta, Georgia, United States
Alpharetta, Georgia, United StatesOn-siteFull TimeE-commerce SoftwareSmall
Full TimeSmallE-commerce Software
Job Summary
Embed alongside Professional Services teams as the subject matter expert for the Bright Portal, ensuring customers successfully adopt the platform beyond initial go-live. Convert field observations into product tickets within sprints, prioritize the backlog, and incorporate AI-enabled features into roadmap delivery. Build working prototypes directly with customers to validate ideas before engineering touches them, then monitor post-release adoption and surface issues before escalation. Drive customer awareness for new capabilities by communicating why features matter and how to use them prior to shipment.
Required Qualifications
- Critical thinker
- Industry functional thinking
- Curious problem seeker
- Product creativity
- Experience in SaaS product management, implementation, solutions engineering, or 3PL/supply chain operations
- Claude Code or equivalent experience
- Self-directed and comfortable operating without a fully-defined playbook
- Bachelor's degree in Business Administration, Engineering, Computer Science, Supply Chain Management, Management Information Systems, or a related degree, with a minimum overall grade point average (GPA) of 3.0
- 3+ years of experience developing, supporting, or implementing application software in any of the following areas: e-commerce, order management, inventory management, application integration, API's, and shipping
- Hands-on expertise with supply chain or e-commerce software solutions
- Experience or interest in a software product management role
- Exceptional organizational skills with the ability to manage multiple projects simultaneously without sacrificing quality
- Strong team and interpersonal skills, with the ability to work and collaborate with team members both technically and functionally
- Strong interpersonal, organizational, time management, and problem-solving skills
- Self-motivation and a passion to learn
Desired Qualifications
- familiarity with WMS/OMS platforms or warehouse operation
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