Product Operations Team Lead Americas
On-siteMexico City, Mexico City, Mexico
Job Summary
Lead and develop a regional team of marketplace operations specialists across South, Central, and North America, setting priorities and running weekly rituals to ensure high-quality output. Act as the primary escalation point for complex partner or marketplace issues, coordinating resolution across product, sales, and data functions. Own the end-to-end operational lifecycle of events, design standard operating procedures, and implement automation to reduce manual effort. Monitor marketplace health metrics like SLAs and error rates to drive corrective actions, while gathering structured partner feedback to translate it into actionable product improvements. Represent the Americas region in global cross-functional forums to flag needs and execute local initiatives. This hands-on role combines product operations with people leadership to ensure the marketplace runs smoothly as we empower event creators to scale.
Required Qualifications
- 4-7 years of experience in marketplace operations, platform operations, or a closely related field
- Demonstrated experience coordinating or leading a team, even informally
- Strong process orientation: designing workflows, documenting SOPs, and finding inefficiencies
- Comfortable working as a product operations partner - translating operational reality into clear product feedback, and understanding how product decisions ripple into ops
- Analytical mindset: confident using data to diagnose problems, prioritise actions, and measure impact
- Proficiency in Excel/Sheets
- Excellent written and verbal communication in English and Spanish
Desired Qualifications
- Experience in e-commerce, travel, hospitality, or entertainment
- SQL or BI tool experience
- Additional language proficiency
- Comfortable operating in a fast-paced, high-ambiguity environment with shifting priorities
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.