Product Operations Manager
$90,300–$105,000 year
HybridDallas, Texas, United States or Cambridge, Ontario, Canada
Job Summary
Diagnose process gaps and own end-to-end fixes from diagnosis through adoption, including change management and communications. Design and continuously improve outcome-based processes for intake, execution, and release while partnering with Agile Delivery. Serve as the connective tissue between Product, Engineering, Sales, and Customer Experience to keep schedules and roadmaps clear and measurable. Standardize feature request and customer feedback workflows across teams, championing adoption and holding the line on documentation. Build metrics and reporting for real-time product health views and leverage AI to automate workflows. This autonomous role builds the standards shaping the entire Product organization at MealSuite, a fast-growing team delivering foodservice technology for healthcare and senior living.
Required Qualifications
- 3–6 years in Product Operations, Product Management, Program Management, or a closely related field
- track record of designing processes that were actually adopted and drove measurable improvement
- Proven change management experience
- communicating the why, driving buy-in, and ensuring adoption
- Comfortable analyzing data to make recommendations
- OKR framework experience
- project health reporting experience
- Strong, clear communicator
- thrives without close direction or a defined intake process to lean on
Desired Qualifications
- Familiarity with PM tools like Jira/ProductBoard
- AI tools like Claude Cowork
- direct SaaS/product experience
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