Product Operations Manager - Atomic Spectrometry (Woodbridge, ON)
$100,000–$122,000 year
On-siteWoodbridge, Ontario, Canada
Woodbridge, Ontario, CanadaOn-siteFull Time$100,000–$122,000 yearLarge
Full TimeLarge
Job Summary
Escalate quality issues, supply chain disruptions, and procurement challenges to resolve production defects, field failures, and customer complaints. Own the triage process for sustaining engineering backlogs and coordinate with R&D on bug fixes and regulatory updates. Manage vendor relationships, support make-vs-buy decisions, and provide capacity planning inputs for AOP and NPI schedules. Act as the operational liaison across Quality, Manufacturing, Service, and Customer Support functions to drive issues to closure. Work on-site Monday through Friday in the Woodbridge, Ontario office.
Required Qualifications
- Bachelor's degree in Engineering, Operations, Supply Chain, Chemistry, or a related field
- Minimum 5 years of experience in product operations, supply chain, quality management, or related functions in a high-tech or scientific instrumentation environment
- Strong understanding of quality management systems and escalation processes
- Experience working cross-functionally with Quality, Manufacturing, Supply Chain, and Customer Support teams
- Excellent organizational and project management skills - comfortable managing multiple open issues simultaneously
Desired Qualifications
- Experience with analytical instrumentation or laboratory equipment products
- Familiarity with SAP or similar ERP systems
- Experience with sustaining engineering processes and backlog management
- Strong data analysis skills - ability to track, trend, and report operational metrics
- Demonstrated ability to drive issues to closure in complex, matrixed organizations
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