Product Operations Manager, AI Voice
$145,000–$195,000 year
On-siteNew York, United States
New York, United StatesOn-siteFull Time$145,000–$195,000 yearSmall
Full TimeSmall
Job Summary
Coordinate end-to-end rollout and go-live for Voice AI, managing launch readiness and alignment across Product, Engineering, CS, and GTM. Drive adoption of new capabilities to deliver efficiency and revenue gains for hotels, while running experiments like A/B tests and phased rollouts to validate features before scaling. Own the measurement framework by defining KPIs, maintaining dashboards, and maintaining the feedback loop between field data and engineering to inform the roadmap. Partner with Go-To-Market to optimize processes through AI-enabled workflows and process improvements.
Required Qualifications
- 3+ years in product operations, technical program management, strategy & operations, consulting, or a related role
- ideally in B2B SaaS
- Track record of owning complex launches and rollouts end-to-end, coordinating across Product, Engineering, and GTM
- Data-driven
- SQL skills
- hands-on experience designing experiments, defining KPIs, and building dashboards in BI/analytics tools
- Strong program management skills
- comfortable driving many moving parts and multiple concurrent deployments through ambiguity to done
- Excellent communicator who can work with both technical and non-technical audiences and build alignment
- bias for action in a fast-paced, high-growth environment
Desired Qualifications
- Bonus: APIs/scripting and a tinkerer's instinct
- experience in hospitality tech or telephony/voice/communications products
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