Product Operations Leader
On-siteSt. Catharines, Ontario, Canada
Job Summary
Execute product operations priorities within the store, ensuring inventory accuracy, product availability, and merchandising standards drive sales and engagement. Lead Door-to-Floor execution, replenishment, and markdown processes while managing cycle counts, returns, and promotional setup to maintain operational efficiency. Conduct weekly Visual Merchandising Audits and coach teams on the Indigo Experience and R.E.A.D. customer service model to reinforce service behaviors and brand alignment. Partner with store leadership to deliver consistent customer experiences and embed company values across the team. Requires 1-3 years of retail leadership experience, bilingualism (French/English) for Quebec roles, and ability to work flexible schedules including weekends and holidays.
Required Qualifications
- 1-3 years of retail leadership or supervisory experience
- College degree preferred or equivalent combination of education and relevant experience
- Demonstrated experience executing inventory management, merchandising, and operational processes, including replenishment, product flow, inventory control, promotional execution, and visual merchandising standards
- Strong understanding of retail operations, including inventory accuracy, product flow, replenishment, merchandising, markdowns, and inventory control processes
- Proven ability to coach and develop team members, building capability through hands-on training and reinforcement of operational and merchandising standards
- Strong organizational and planning skills, with the ability to prioritize competing priorities, meet deadlines, and execute effectively in a fast-paced environment
- Effective communication and problem-solving skills, with the ability to identify issues, prioritize actions, and support store objectives
- Demonstrated operational discipline, including experience with inventory management, compliance, pricing accuracy, and execution of company standards
- Adaptable and agile, with the ability to respond to changing priorities and leverage technology (including AI-enabled tools) to improve efficiency and execution
- Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
- Demonstrates sound judgment, accountability, and a proactive approach to execution and continuous improvement
- Full alignment with Indigo's values as reflected in the Guiding Principles
- A passion for Indigo's mission and delivering exceptional operational execution, inventory integrity, product presentation, and team experiences
- Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
- Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
- Bilingualism (French/English) required for roles based in Quebec
Desired Qualifications
- College degree preferred or equivalent combination of education and relevant experience
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