Product Operations Change Management Senior Associate
On-siteNew York City, New York, United States or New York, United States
Job Summary
Support planning and execution of change initiatives for the PXT community, partnering with senior change managers across the end-to-end change management lifecycle. Develop and maintain planning artifacts, including project plans, stakeholder impact assessments, and tracking tools, while coordinating logistics for communications campaigns, training sessions, and retrospectives. Track, analyze, and report on change adoption metrics and employee sentiment to synthesize feedback and recommend strategic adjustments. Leverage AI and generative AI tools to accelerate content development and workflow automation, drafting clear communications and presentation materials for diverse audiences. Capture stakeholder feedback throughout the change lifecycle and provide regular progress updates to senior management.
Required Qualifications
- 4+ years of relevant experience across Enterprise Change Management, Organizational Change Management
- Bachelor's degree required
- Strong analytical and quantitative skills; ability to work with data, build reports or dashboards, and translate findings into clear recommendations
- Hands-on experience using AI or generative AI tools (e.g., ChatGPT, Copilot, Gemini) in a professional context to improve productivity or output quality
- Proficiency in Microsoft Office (PowerPoint, Excel, Word)
- Excellent written and verbal communication skills, with the ability to craft clear, concise materials for diverse audiences including senior management
- Highly organized with strong attention to detail and the ability to manage multiple workstreams simultaneously under tight deadlines
- Collaborative team player who thrives in ambiguous, fast-moving environments with a high degree of independence and ownership
- Strong interpersonal skills with the ability to forge effective working relationships across a broad range of functions and seniority levels
Desired Qualifications
- Advanced degree or relevant professional certification change management certification (Prosci Certified Change Practitioner, CCMP, ACMP, or equivalent) a plus
- 5 plus years of experience in Management Consulting (Big 4 or equivalent top-tier firm) within financial services, banking, or a related sector — with demonstrated exposure to change management, transformation, or operating model engagements
- Familiarity with data visualization tools (e.g., Tableau, Power BI) preferred
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