Product & Operations
RemoteUnited States
Job Summary
Assess ground-level insights from patient service, client success, and data teams to identify opportunities for increasing patient engagement and impact. Lead sprint-based initiatives focused on specific service areas, such as optimizing patient reach, by identifying problems, building solutions, and executing full builds. Collaborate cross-functionally with leaders in client success and patient service to drive high engagement and maximize business performance on a utilization-based model. Report directly to the President while maintaining autonomy in solving complex, cross-functional challenges. This role requires 5+ years in healthcare technology or services within product, operations, or member growth, with a demonstrated ability to analyze data and track outcomes.
Required Qualifications
- 5+ years in healthcare technology or healthcare services, working in a product, operations, or member growth / engagement focused role
- Demonstrated ability to analyze problems through data, identify and implement possible solutions, and track outcomes to measure success
- Demonstrated ability to solve cross-functional problems and contribute autonomously
- Strong sense of responsibility for patient and business outcomes
- Strong project management, written and verbal communication skills
- Willingness to travel for team in-person sprints (projected 20%)
Desired Qualifications
- evidence of entrepreneurial agility, flexibility, and grit
- high levels of EQ and humility
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