Product Operations

Ramp on Ambrook's product, customers, and accounting domain by taking support shifts, joining onboarding calls, and supporting customer work. Take ownership of a slice of the customer experience to identify and ship small fixes, prototype agentic workflows, and build internal processes that scale. Combine quantitative signals with direct customer feedback to decide where attention has the most leverage, then run experiments to validate what works and launch automations that improve the customer experience. Define the vision, metrics, and operating principles for your area of responsibility while growing existing customer revenue through new opportunities and core workflow adoption. Operate from strategy to details by setting direction while staying close to customers, data, and the customer reality.