Product Manager - Telephony (Contract)
On-siteTysons, Virginia, United States
Job Summary
Own product ownership for telephony and contact center capabilities, serving as the primary advocate for customers to shape product decisions. Manage and prioritize the product backlog, run discovery sessions to validate ideas, and drive the roadmap alongside engineering teams while tracking OKRs and KPIs. Define product strategy for AWS Connect systems, partnering with engineering to translate business needs into technical requirements and communicate priorities to senior leadership. Requires solid grounding in product fundamentals and AWS Connect knowledge. This contract role supports 10Pearls' mission to help businesses re-imagine digital products through AI-native engineering.
Required Qualifications
- Solid grounding in product management fundamentals — backlog management, roadmap development, OKR/KPI ownership, and stakeholder communication.
- Understanding of AWS Connect and telephony/call center systems.
- Executive presence — able to communicate confidently and credibly with senior leadership and represent the product externally.
Desired Qualifications
- Prior experience as a product manager for a contact center, telephony, or customer service platform.
- Experience partnering with engineering teams on AWS-based telephony solutions.
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