Product Manager - Salesforce
$110,000–$145,000 year
HybridUniversal City, California, United States
Job Summary
Support and maintain the product roadmap for Salesforce and adjacent business applications supporting Global TV Distribution, including release planning and prioritization. Serve as a subject matter expert for assigned platforms, providing guidance on capabilities, enhancements, and operational needs. Develop a strong understanding of business processes and user needs to identify practical platform improvements. Partner with stakeholders to define product goals, success measures, and prioritization criteria tied to business value. Lead product discovery activities, including stakeholder interviews, process analysis, and documentation of user needs. Manage and prioritize the product backlog, balancing roadmap initiatives, production support, technical debt, and user experience improvements. Collaborate with engineering teams, vendors, and technical partners to clarify requirements and support delivery. Ensure product decisions consider scalability, maintainability, security, compliance, and integration requirements. Support stakeholder communication, change management, training, and user adoption for new capabilities. Review adoption trends and enhancement requests to evaluate outcomes and recommend future product improvements. This role contributes to NBCUniversal's Studio Distribution Tech Ops team, leveraging Salesforce expertise to drive adoption of new capabilities across global TV distribution workflows.
Required Qualifications
- 5+ years of experience in product management, business analysis, or technology delivery for enterprise applications
- 5+ years of hands-on Salesforce platform experience
- Experience supporting product roadmaps, backlog prioritization, release planning, and product lifecycle activities
- Experience translating business needs into clear requirements, user stories, acceptance criteria, process flows, and delivery-ready work items
- 5+ years of experience working within SDLC and Agile delivery processes
- Working knowledge of IT project delivery methods, including Agile/Scrum and Waterfall, with experience using tools such as Jira
- Experience partnering with business stakeholders, engineering teams, vendors, and technical partners to deliver platform enhancements
- Experience supporting production applications, including issue triage, stakeholder communication, enhancement intake, and prioritization
- Ability to assess business impact, identify risks, and recommend practical solution options
- Strong verbal and written communication skills, with the ability to communicate clearly with business, product, engineering, and leadership stakeholders
- Ability to manage competing priorities across roadmap work, production support, stakeholder requests, and delivery timelines
- Bachelor's degree in Computer Science, Management Information Systems, or a related field, or equivalent experience
- Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week
Desired Qualifications
- One or more Salesforce certifications
- Experience with Salesforce Lightning, Data 360, Agentforce, or related Salesforce platform capabilities
- Experience defining success measures, adoption metrics, or operational KPIs for enterprise technology products
- Experience with Media and Entertainment, studio-based TV Distribution, sales operations, finance systems, or content distribution workflows
- Experience using BI tools, Salesforce reports, SQL, or SOQL to analyze data and inform product decisions
- Experience creating process flows, wireframes, mockups, or other artifacts that clarify user needs and solution direction
- Familiarity with data architecture, integration patterns, data warehouse concepts, or ETL/middleware tools
- Experience working with distributed or international project teams
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