Product Manager (Retail)
On-siteCape Town, Western Cape, South Africa
Job Summary
Develop and manage the retail product roadmap, leading the full lifecycle from concept through launch and optimization. Conduct market research and competitor analysis to identify growth opportunities, then define pricing, packaging, promotions, and commercial strategies. Build business cases to manage product profitability (P&L) while driving go-to-market initiatives across digital and commercial channels. Collaborate with technology, operations, marketing, finance, and sales teams to monitor performance and use data-driven insights to improve customer experience. Manage customer retention, loyalty, and digital engagement initiatives to drive acquisition and retention growth.
Required Qualifications
- Bachelor's Degree in Business, Commerce, Marketing, Information Systems, or a related field.
- Minimum 5 years' experience in Product Management.
- Proven experience managing products from ideation through commercial launch.
- Strong commercial acumen with experience in pricing, financial modelling, and product profitability.
- Experience working with digital channels, including websites, apps, and CRM platforms.
- Strong stakeholder management and cross-functional collaboration skills.
- Analytical mindset with the ability to make data-driven decisions.
Desired Qualifications
- Telecommunications, ISP, fibre, or broadband industry experience.
- Experience with customer loyalty, rewards, retention, or digital wallet products.
- Postgraduate qualification (Honours, MBA, or equivalent).
- Product Management certification (AIPMM, Pragmatic Institute, or similar).
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